Fat Quarter Shop

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Shipping & Policies

Free Shipping on U.S. Orders over $80!

U.S. orders over $80 ship for FREE!
Orders below $80 ship for $4.95 (or if you prefer UPS Ground $9).
Orders below $10 can be shipped USPS First Class Mail for $1.95.

Orders are shipped USPS Priority Mail or UPS Ground based on your choice during checkout.
- USPS Priority Mail delivers in 1-3 business days but is not guaranteed. Orders to non-contiguous states may be longer.
- Orders shipped UPS Ground will take 1-5 business days depending on how close you are to us down here in Texas.

We typically ship orders the same day if placed before 3 pm CST and all orders within 24 hours.
- Orders placed on a weekend or holiday will be shipped the next business day.
- During peak times and sales this may not be possible (this is a good thing!). If we do get beyond a 48 hour period we try to keep you updated by posting a shipping time update on our view cart page.
- If your order is urgent please let us know and we will get right on it. Also, please keep in mind that if you order a yard of 25 different fabrics your order may take a wee bit more time than if you order a charm pack!
- Downloadable patterns are not included in shipping calculations.

The "I need it quick" U.S. Shipping Rates
Order AmountUPS 2 DayUPS Next Day
Below $80 $20 $35
$80 - $100 $28 $45
$100 - $200 $35 $50
Above $200 $50 $65

Note: 2 Day and Next Day delivery are based on business days. If you would like Saturday delivery let us know, it may be an additional cost.

International Shipping Charges

  • Canada
    Canada orders over $200 ship for FREE!
    Between $100 and $200 is $40.
    Up to $100 is $20.
    Under $50 can be shipped for $12 (First Class).
    Under $20 can be shipped for $7 (First Class).


    ** Rates are based on non-sale prices.

    Orders are shipped USPS Priority Mail International which typically takes 1-3 weeks. However, it can take longer especially during peak times (see notes about customs below). Priority Mail may provide tracking or delivery confirmation, First Class does not.
    - In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.

  • All other international countries
    Orders over $100 and beyond ship for $40! 
    Up to $100 is $24.
    Under $20 can be shipped for $12 (First Class).


    If your shipping is $40 but we can fit your order into one envelope we will reduce the cost to $24. We can sometimes fit up to 10 yards of fabric into an envelope.
    ** Rates are based on non-sale prices.

    Orders are shipped USPS Priority Mail International which typically takes 1-3 weeks. However, it can take longer especially during peak times (see notes about customs below). Priority Mail may provide tracking or delivery confirmation, First Class does not.
    - In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.

  • UPS Worldwide Express - If you need it a little faster this is your a little faster option.
    - 1 business day to Canada, 2 to Europe and 2 or 3 to Asia/Australia/Other. However, orders can be delayed in customs (see notes about customs below).
    - Costs vary based on your order and location and will be shown during checkout. Packages are fully trackable and insured, plus, delivery is guaranteed. Note that UPS is not an option to Russia or China.
    - Fair warning!!  Larger orders shipped this method often get more scrutiny from some countries and customs fees are more likely. Again, see notes about customs below.
    - We recommend choosing this option for the assurance it provides, especially for time sensitive, important or larger orders.

Customs:

Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country.

Sales Tax:

Sales tax of 8.25% is included for Texas residents only.

Payment Methods:

We accept VISA, Mastercard, Discover, American Express, Paypal and Money Orders. We do not accept checks. We reserve the right to refuse any order. We also reserve the right to perform additional security checks on payment methods in some cases.
Orders can be placed online, by phone at 1-866-826-2069 (Toll Free), or by fax (512) 292-4717.

Return Policy:

We want all of our customers to be 100% satisfied. We have a 30-day return policy on items you are not satisfied with. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging and they must not have a smoke odor to them. Returns that have a smoke odor will not be refunded. Quilt club membership fees are non-refundable.

Copyright and Trademark:

All original contents of this website, including but not limited to words, images and sounds, are © 2003 - 2014 Fat Quarter Shop, LLC. All rights reserved. You may not reproduce, copy, download or distribute any content of this site without first obtaining Fat Quarter Shop, LLC's express written authorization unless otherwise authorized by law.

Trademarks appearing on this website, including but not limited to Fat Quarter Shop, LLC’s trademarks FAT QUARTER SHOP and FATQUARTERSHOP.COM, are the property of their respective owner and may not be reproduced without their owners' express permission. The design and layout of Fat Quarter Shop's website is protected as trade dress and may not be copied or imitated in whole or in part.

Use of Digital Images:

All images on the Fat Quarter Shop website are the intellectual property of Fat Quarter Shop. All rights reserved. Any use of any images on the Fat Quarter Shop website, including the reproduction, modification, distribution, replication, without the express written permission is strictly prohibited.

Privacy Policy:

The Fat Quarter Shop is committed to protecting your privacy and any information you share with us.

We may collect personal information from users in a variety of ways, including, but not limited to, when users visit our site, register, place an order or subscribe to our newsletter. Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit card information. We will collect personal information only if it is voluntarily submitted.

We keep all customer information confidential and do not share or sell any information with any outside parties.

Our site uses "cookies" in some cases to maintain your shopping cart. User's web browser places cookies on their hard drive for record-keeping purposes. A user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information

The Fat Quarter Shop collects and uses user information for the following purposes:

  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other site feature
    To send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    The email address users provide for order processing may be used to ask them questions, respond to their inquiries or send updates pertaining to their order. If a user decides to opt-in to our mailing list, they will receive emails that may include new products, updates, related product or site information, etc. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe links at the bottom of each email.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information. This includes contracting reputable third parties to monitor the security of our site and data.

Sensitive and private information transferred between the site and users happen over a SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users.

Changes to this privacy policy

Our privacy policy may be updated at any time. When we do, we will revise the updated date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Our privacy policy was last updated on January 1, 2014.


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