Shipping & Delivery

A few notes:

1. If your order is urgent please let us know and we will get right on it if possible. Also, please keep in mind that if you order a yard of 25 different fabrics your order may take a wee bit more time than if you order a charm pack!
2. We cannot combine multiple orders at this time.
3. We may change standard shipping methods at our discretion if a shipment results in oversize charges. This most often would apply to orders that include batting, cutting mats, or other large items. Products noted as being shipped by a third party get shipped various methods, not always under our control.
4. Customers are responsible for providing correct shipping addresses when ordering.
5. Order changes: If you need to change or edit your order, please contact us by phone or chat as soon as possible. Orders start to get processed quickly, some within minutes. We will do our best to accommodate requested changes, but we cannot make changes to orders once they are completed.
6. NOTE: The USPS allows 7 days before accepting inquires on delayed or missing shipments. Once an inquiry has been filed, we must then allow the postal service an opportunity to investigate and locate any missing or delayed shipments. Due to these timelines, we allow up to 15 business days for resolution before considering reships or refunds.
7. **Downloadable patterns, gift certificates, and membership/pre-order fees are not included in shipping calculations.

Regarding club and presell shipments:

1. We cannot combine pre-orders with regular store orders.
2. Presell and club shipments may take 3-7 days to deliver once shipped. It's possible not all shipments will be trackable. If you would prefer those be shipped via UPS, please let customer service know and they will help get that set up. Please be aware there may be additional shipping costs.

International Shipping Charges

Canada - orders over $200 ship for FREE!

All other international countries

Orders shipped International Mail typically take 2-4 weeks. However, it can take longer, especially during peak times (see notes about customs below). Most items provide tracking or delivery confirmation.

UPS Worldwide Expedited is 2-3 business days to Canada, 3 to 6 business days to the rest of the world. Packages are fully trackable. These shipments will go through customs so please read our policy on customs, duties and taxes below.

In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.

Disclaimer:  We have had repeated issues shipping to a few countries and have been forced to adopt a "ship at your own risk" policy for some countries. We will not be able to reliably track or re-ship your package if it is not delivered and will not provide refunds or credits for lost orders to the following countries: South Africa, Mexico, Russia, Ukraine, Brazil, Chile, Panama, Ecuador, Malaysia, Philippines, Bahrain, Qatar, Saudi Arabia, Iran, Kuwait, Oman, India, Lebanon, Namibia, Pakistan, Falkland Islands, Brunei, Mauritius,and United Arab Emirates.

Brazil Disclaimer: Due to import regulations books can not be shipped to Brazilian addresses.

International Shipping Charges

• Canada

  Canada orders over $200 ship for FREE!

  Under $20 can be shipped for $8.

  Under $50 can be shipped for $13.

  Up to $100 is $20.

  Between $100 and $200 is $40

  Orders are shipped International Mail and typically take 3-6 weeks. However, it can take longer especially during peak times (see notes about customs below). Most items provide tracking or delivery confirmation.

  UPS Worldwide Expedited shipping is also available and usually takes only 2 business days. Cost starts at $20 and increases based on your order size. Exact cost will be shown during checkout. These shipments will go through customs so please read our policy on customs, duties and taxes below.

  - In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.

  - Orders cannot be combined.

• All other international countries

  Under $20 can be shipped for $13.

  Up to $100 is $25.

  Orders over $100 and beyond ship for $45!

   Orders are shipped International Mail and typically take 2-4 weeks. However, it can take longer especially during peak times (see notes about customs below). Most items provide tracking or delivery confirmation.

  UPS Worldwide Expedited shipping is also available and takes 3-5 business days. Cost starts at $20 and increases based on your country and order size. Exact cost will be shown during checkout. These shipments will go through customs so please read our policy on customs, duties and taxes below.

  - In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.

  - Orders cannot be combined.

  
  

  Disclaimer:  We have had repeated issues shipping to a few countries and have been forced to adopt a "ship at your own risk" policy for some countries. We will not be able to reliably track or re-ship your package if it is not delivered and will not provide refunds or credits for lost orders to the following countries: South Africa, Mexico, Russia, Ukraine, Brazil, Chile, Panama, Ecuador, Malaysia, Bahrain, Qatar, Saudi Arabia, Iran, Kuwait, Oman, India, Namibia, Pakistan, Falkland Islands, Brunei, Mauritius,and United Arab Emirates.

• UPS Worldwide Expedited

  - If you need it a little faster this is your a little faster option.

  - Typically 2 business days to Canada, 3 to 7 business days to the rest of the world. However, orders can be delayed in customs (see notes about customs below).

  - Costs vary based on your order and location and will be shown during checkout. Packages are fully trackable and insured, plus, delivery is guaranteed. Note that UPS is not an option to Russia or China.

  - Fair warning!!  These shipments typically go through customs and get assessed any applicable duties and taxes. Again, see notes about customs below.

  - We recommend choosing this option for the assurance it provides, especially for time sensitive, important or larger orders.