We want all of our customers to be 100% satisfied! We have a 30-day return policy on items you are not satisfied with. Please contact us before returning an item so we can provide additional instructions and expedite your return process.
If a product in your order is incorrect, damaged or missing, please contact customer service within 30 days of receipt of the order so that we can work with you to make it right. Unfortunately we will not be able to replace, reship or refund if we’re not notified within those first 30 days.
Exceptions: Quilt club membership fees are non-refundable. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. We do not provide replacement packaging for products that are not otherwise damaged.
Refunds will be issued once returns are received and processed by us. Refunds will not be given for shipping charges. Refunds for refused or abandoned packages will be at our discretion.
All returns must be in new condition and include all original packaging. Returns that have a smoke odor will not be refunded. If an item has been used, it is not eligible to be returned.
Returns of products with Manufacturer Warranties: If you’ve purchased a product that came with a Manufacturer Warranty please follow the instructions included with your product warranty for details on how to proceed for repair or replacement. Unfortunately, we are unable to accept returns of damaged or malfunctioning warrantied products.